Cross Selling & Upselling Training

Course details

The aim of this Cross Selling & Upselling Course is to help your company increase the range of purchases made by customers by introducing techniques that will help your staff to make your customers more aware of your overall product and service offering.

Who Should Attend?

• Managers and staff in businesses that have a perse range of products or services

Course Objectives:

• On completion of this course learners will have:
• Improved their customer focus,
• Learned communication skills appropriate to your clients
• Gained skills for building a relationship with the Customer and understand their needs
• Learned techniques to get more sales for your company 

Course Programme:

• Define the goals and objectives of a company
• Understand what the customers’ expectations are and exceed them
• What is Cross Selling and Up Selling
• Importance of knowing your products and services
• Setting realistic and achievable targets
• Effective and productive communication techniques
• How to build a relationship with a customer 

Training Methods:

• Classroom based power-point presentation & interactive discussion
• There will also be course hand-outs, group exercises & role-playing. 

Additional Information:

• Maximum of 12 participants
• Certificate of Competence will be issued to all learners who attend this course
• Price on application. We can also offer group discounts.