Course details
The aim of this Cross Selling & Upselling Course is to help your company increase the range of purchases made by customers by introducing techniques that will help your staff to make your customers more aware of your overall product and service offering.
Who Should Attend?
- Managers and staff in businesses that have a perse range of products or services
Course Objectives:
- On completion of this course learners will have:
- Improved their customer focus,
- Learned communication skills appropriate to your clients
- Gained skills for building a relationship with the Customer and understand their needs
- Learned techniques to get more sales for your company
Course Programme:
- Define the goals and objectives of a company
- Understand what the customers’ expectations are and exceed them
- What is Cross Selling and Up Selling
- Importance of knowing your products and services
- Setting realistic and achievable targets
- Effective and productive communication techniques
- How to build a relationship with a customer
Training Methods:
- Classroom based power-point presentation & interactive discussion
- There will also be course hand-outs, group exercises & role-playing.
Additional Information:
- Maximum of 12 participants
- Certificate of Competence will be issued to all learners who attend this course
- Price on application. We can also offer group discounts.
Course Location
About Navan Safety Training Centre
National Training Solutions was established in 2008. We are a training company specialising in professional development training including safety in the workplace. Our friendly and dedicated Training Support Team are ready to offer advice and guidance on training courses and our highly qualified and experienced Tutors are ready and waiting to pass on their knowledge and skills to our learners.
See all Navan Safety Training Centre courses- Conducting Accurate Internet Research Course LineEUR 23
EUR 662Duration: Upto 2 Hours - Certified Sales Administrator VskillsEUR 48Duration: 1 To 2 Months
