CRM for Preparing Local Selling Plan

Course details

Objectives :

• Introduce participants to the concept of customer relationship management, and how to implement a strategy for managing customer relationships, as well as how to focus on the customer and established interest in him to keep his loyalty.

Contents :

• Triple win in the customer relationship management equation.
• Comfort zone and risk management in the customer relationship.
• Pyramid ambitious priorities  in the management of the customer relationship.
• The ability to sell something impossible  in the art of managing customer relationships.
• The case of selling through the art of managing customer relationships.
• The concept of local sales plan.
• Customer relationship management.
• Sales and strategy absolute sales strategy.
• Equation sales to maintain the strength of the customers.
• The sale and disposition, ability and importance of acting and action skills.
• Dealing intelligently competitor in the market.
• Follow-up and develop clear plans.
• Sales and Services successful branch manager.
• Motivate staff.
• Problems impeding the implementation of the local sales plan.
• The importance of e-marketing to build and consolidate the relations selling.
• Customer relationship management skills and the ability to achieve the goals of the strategy.
• How to achieve a competitive environment through CRM .
• What does the customer expect in the current decade.
• How to keep the client.
• Expected accomplishments of the management of the customer relationship.
• Use gap analysis policy.
• Building loyalty and customer relationship building and the development of customer relationship.
• How to improve and develop the CEM and its application.
• Planning for the customer relationship strategy.
• E-marketing to build a customer relationship.
• The most important features and solutions provided by the program that CRM .