This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization

Course objective:

This course will help you teach participants how to:

  • Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
  • Analyze the different components of a CRM plan
  • Develop a checklist for readiness and success in CRM
  • Describe how CRM creates value for organizations and customers
  • Consider developmental roles that have the greatest impact on CRM

Course Modules

  • Module 1: Customer Relationship Management
  • Module 2: What CRM Is and Who It Serves
  • Module 3: Checklist for Success
  • Module 4: Requirement Driven Product Selection
  • Module 5: Considerations in Tool Selection
  • Module 6: Strategies for Customer Retention
  • Module 7: Building the Future
  • Module 8: Homegrown vs. Application Service Provider
  • Module 9: The Development Team
  • Module10: Evaluating and Reviewing Your Program
  • Module11: Workshop Wrap-Up

It is the first and largest provider of computer software and hardware training in Egypt.

We_They is fast growing training provider over 20 years of experience in the delivery of computer training.

Our organization is dedicated to provide education excellence to meet the needs of each technology, simultaneously, as customer expand designed solutions to meet his particular organization's business needs.

Also Compuek is aimed by great companies and institutions for training their human resources looking for their progress and growth, and to make HR learn this promising technology at that time. For 20 years, the center is supplying the career market by highly qualified HR members who having broad minded, acquired with high technique and capable to work on the most difficult systems by all easiness and facility.

Computek is distinguished by its remote sighted management that enjoyed advanced thinking and firmness in order to enable the trainees to get as much training as possible by easy and simple way and in fine, splendid, and very organized training halls acquired with high capability PCs that are continuously upgraded to maintain high performance.

See all Computek Training Center courses

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