Critical Elements of Customer Service European Arab Institute for Management & Technology

This workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time.

  • Introductions
  • Learning Objectives
  • Defining Customer Service
  • Meeting Expectations
  • Setting Goals & Targets
  • Communication Skills for Excellent Customer Service
  • Fundamental Techniques for Handling People
  • Tools for Dealing with Difficult People
  • The Problem Solving Process
  • Seven Steps to Customer Problem Solving
  • Resolving Conflict
  • Service Pride is a Team Effort
  • De-stress Options You Can Use Right Now
  • A Personal Action Plan

Cambridge International College is an accredited British College providing superb modern Careers Training to tens ot thousands ot people worldwide. CIC Members study through CIC's popular and protessional distance-training methods, or can study where available with the support ot CIC appointed local organizations ottering campus or tutorial assistance like We_TheyJordan.

For 70 years CIC has been a world leader in protessional. accredited study and training. CIC’s Principal. Vice Principal. Directors and statt have a vast wealth ot experience ot providing the very best education internationally.

See all European Arab Institute for Management & Technology courses

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