Course details
Why Attend
This course provides participants with concrete crisis management solutions and strategies, while giving insight into the delivery of effective Crisis Command, Control, Communications & Intelligence (C3i) implementation and stakeholder response.
This is a practical course that provides participants with a framework that is aligned with the British Standards Institute (BSI) BS 11200, coherence with NCEMA 7000 and ISO 22301 and International requirements. It includes specific templates for Crisis Management that participants will be able to take away to use in their own organizations.
It incorporates elements that bring Crisis Management to life; and the course identifies how to analyze complex incidents in order to deliver effective effective solutions through best-in-class processes and procedures for building an operational response.
For anyone who wants to gain a greater understanding of Crisis Management, and wants to be challenged by realistic scenarios, this is an opportunity not to miss.
Course Methodology
This course will be highly interactive and include group discussions, videos, case studies and syndicate work.
Participants will be involved in scenario based Crisis Management Development Exercises during the course, and be given support to initiate their own Crisis Management strategy throughout the 4 days.
Course Objectives
- Understand Crisis Management and its preferred framework for the private and public sectors
- Understand escalation of incident to crisis to disaster
- Understand Civil Defence responsibilities
- Apply effective crisis management tools and techniques for when an organization is under pressure
- Develop an effective stakeholder management plan for use in a crisis
- Identify measures that would improve their organizations' crisis management capabilities
Target Audience
Target Competencies
- Crisis Management
- Business Continuity Management
- Risk Management
- Contingency Planning
- Internal & External Audit
Course Outline
- ?Crisis Management Overview
- Define Crisis Management
- Crisis Management framework
- Command centre operational dynamics
- Invocation pressures & processes
- Legislation
- Civil Defence
- Strategies, structures and command
- Crisis Management Team
- Leadership
- Information flows
- The timeline technique
- Crisis Management team essentials
- Logging of information
- The 3IA operations board
- ?Crisis Management and Communication
- Brand image and reputation
- Internal communications
- External communications
- Stakeholders
- Operational partners
- Social media communications
- Other miscellaneous issues
- Brand image and reputation
Course Location
About PLUS Specialty Training
As a division of Meirc, PLUS Specialty Training provides highly specialized, technical and industry-specific training courses using leading freelance subject matter experts, practitioners, and technical trainers.
- Public / open training courses are delivered in:
- 3 or 5 days
- English or Arabic
- Dubai or Abu Dhabi
- In-house / in-company courses are available in all topics, upon request
- Training courses are facilitated by leading freelance subject matter experts
- Due to the advanced nature of the topics delivered, trainers who are senior practitioners in their field are sourced, recruited, and contracted to share their relevant experience and expertise
- PLUS ensures that all trainers, content, and facilitation meet Meirc’s high and reputable standards of quality, reliability, and integrity
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