Credit Control Training

Course details

Controlling credit is a huge issue for many companies; Our Credit Control training course aims to give you the skills and resources to empower you and your staff to retrieve payments whilst still maintaining good customer care.

Who Should Attend?

• The Credit Control programme is for people working in finance who would like to improve their account management techniques.

Course Objectives:

• At the end of this course you will be able to;
• Deal with slow playing debtors.
• Develop confidence in your communication skills.
• Reduce the level of bad debts occurrence.
• Form resolutions and as a result better customer relationships.

Course Programme:

• Manage accounts better.
• Generate realistic targets.
• Look at budgets and cash flow.
• Develop and implement credit control policies.
• How to call a debtor and communicate your message.
• How to manage difficult or aggressive customers.
• Recording of accurate information and the role it plays.
• Legislation in relation to credit control.
• Introduction to customer care.

Training Methods:

• Classroom based power-point presentation, and interactive discussion.
• There will also be course hand-outs & group exercises.

Additional Information:

• Maximum of 12 participants
• Certificate of Competence will be issued to all learners who attend this course
• Price on application. We can also offer group discounts.