Creativity, Problem Solving & Decision Making

Course details

Day One
· Problem solving and decision making
· Definitions and tools: an overview
· The link between problem solving and decision making
· The principle of organizing our thinking about problems
· Identifying our own mind traps
· Brain analysis and ways of learning
· Right brain, left brain thinking
· Assessing your thinking style and how it influences the way you approach problem solving
 
Day Two
· Learning how to shift from right brain to left brain and increasing your ability to balance both sides of the brain
· Right decisions at the right times
· The rational approach to problem solving (Kepner-Tregoe)
· Techniques of recognizing problems
· Information analysis
· Difference between causes and symptoms
· The helicopter approach
· Problem analysis
· Decision analysis
· Potential problem analysis
 
Day Three
· Problem analysis supplementary tools
· Root cause analysis
· The importance of the 'why' question
· Ishikawa fishbone concept
· Assumptions in the workplace
· Pareto analysis
· The agile critical thinking framework
· The RED model and business situation applications
· Decision making supplementary tools
· Being decisive and principles of decision making
· The How-How method
· Decision analysis weighted worksheet
· Consensus decision making
· The decision making process
 
Day Four
· Creativity and Problem solving
· Assessment of creativity and ways to think creatively
· Lateral thinking tips
· Creativity and its use as a business tool
· Barriers to creativity and ways to overcome them
· The hemispheres of the brain
· Brainstorming tips and tools
· Six thinking hats
· Implementing an action plan
 
Day Five
· Applications of techniques
·  People problems and solutions
· Analysis and solution of real life problems presented by participants
· Action plan to apply problem solving and decision making skills when returning to the workplace Updated on 16 May, 2024 - Read Less