This course is designed to give you the training and tools necessary to become an inventive, logical decision maker. You'll explore a structured way to approach and dismantle problems, and you'll learn to clarify problems in terms of objectives and issues, with a view toward optimum outcomes.

Course Objectives:

By the end of this course, participants will be able to:

  • Describe and analyze problems
  • Distinguish between rational and intuitive approaches to problem solving and decision making
  • Identify the cause or causes of problems
  • Generate a range of possible solutions and choose the most effective one
  • Implement the chosen solutions and evaluate effectiveness

Course Outline:

  • Six Stages of Problem Solving
  • The Limitations of Problem Solving
  • Establishing Your Approach to Problems
  • Applying Perception and Judgment to the Problem Solving Process
  • Techniques in the Problem Solving Process
  • Defining Problems and Causes
  • Problems and Decisions
  • Brainstorming
  • Methods of Analysis
  1. Pareto Analysis
  2. Cause and Effect Analysis
  3. Force Field Analysis
  • Finding a Solution
  1. Solution Effect Analysis
  2. Cost Benefit Analysis
  • Cost of Poor Quality
  • Pre-empting and Diagnosing Problems
  • Generating Ideas
  • Decision Analysis
  • Alternative Solutions and Making a Decision
  • Considering the Consequences of Decision Alternatives
  • Being More Decisive
  • Overcoming Procrastination
  • Increasing Your Willingness to Take Calculated Risks
  • Implementing a Solution
  • The Use of Creativity & Innovation
  • Issues, Objectives and Constraints in Making Decisions
  • Finding the Right Option
  • Choosing Solutions That Work
  • Reconsidering Decisions on the Basis of New Information
  • Making it Work

We_They was founded in 1988 with the aim of providing first class training and consulting services, enabling our clients to improve and sustain a valuable competitive advantage, hence, making a positive contribution towards their success. Working closely with national and multi-national companies, we offer global experience coupled with practical, local expertise.  

We aim to deliver innovative yet practical business solutions, from concept formation to implementation and evaluation. BLI’s depth of service and global reach translates into seasoned knowledge for tailoring our services to our clients’ specific needs. 

See all BLI Consulting & Training courses

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