Creative Problem Solving & Decision Making QMTS

Course details

By the end of the program, participants will be able to:

  • Increase their awareness of problem solving steps and problem solving tools.
  • Distinguish root causes from symptoms to identify the right solution for the right problem.
  • Improve their problem solving and decision making skills through identifying your own problem solving style.
  • Identify ways to think creatively and work towards creative solutions.
  • Recognize the top ten rules of good decision-making

Program Outline

What is Problem Solving?

  • Defining Problem Solving and Decision Making
  • Types of Decisions
  • Facts vs. Information
  • Decision-Making Traps

Problem Solving Styles

  • The Four Styles
  • Working with Your Style


  • Decision Information
  • Individual Action Steps

The Problem-Solving Model

  • Model Overview
  • Farmer's Feedback
  • Phase One
  • Phase Two
  • Phase Three
  • Case Study: The Heavy-Handed Approach    

Six Ways to Approach a Decision

  • DeBono's Hats
  • Wearing the Hat
  • Session Seven: The Problem-Solving Toolkit  
  • The Basic Tools
  • The Fishbone
  • Case Study: Profit Problem

Thinking Outside the Box

  • Brainstorming
  • Creative Thinking Methods 
  • Castaway

Decision Making Case Study

  • Task Explanation
  • Decision 1: Office Relocation
  • Decision 2: Reproduction Backlog
  • Decision 3: Improving Supervision
  • Decision 4: Job Enrichment
  • Decision 5: Staff Expansion
  • A Personal Action Plan
  • Recommended Reading List

Course Location

About QMTS

Qatar Milestone Training Solutions (QMTS) was established to offer our clients and trainees the opportunity to improve and support their skills and abilities needed to develop fulfilling and sustainable opportunities for employment and entrepreneurship and help them be part of the most current and latest knowledge in both, business and English Language fields.

Our Vision 

To be a key milestone in the fields of business and English language training and be a pioneer in corporate and organization training and development in the Middle East.

Our Goals 

To develop the abilities and capabilities of people of Qatar through internationally standardized and accredited programs.

To promote and facilitate the highest standards in Business and English Language training

To develop the abilities and capabilities of people of Qatar through Internationally standardized and accredited programs.

To provide complete training solutions for corporations and government

organizations that need to train their staff on the latest business skills and English language.

To improve the clients workplace performance by helping them to attain a higher standard of proficiency and confidence in their English and Business skills.

To play a significant role in the achievement of the prosperous

education future of Qatar and to address tomorrow's business growth.

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