Course details
Learning Outcomes on the completion of this programme will be as follows:
- Examine the theories, strategies and components of a consultative sales process
- Analyse customer requirements through analysis of buyer behaviour theories
- Employ appropriate questioning and listening skills, in a range of consultative sales scenarios, to identify customer requirements
- Formulate product or service solutions to effectively meet client needs through the use of consultative selling skills and tools
- Provide solutions to customer problems, handling customer objections to buy, and close the sale
- Apply sales skills and techniques in a range of customer facing situations
- Exercise substantial personal autonomy in a range of sales or customer facing situations.
Course Location
About CCMA Ireland Skillnet
We_They was launched in October 1999, in the National Museum of Ireland with the support of 80 people interested in developing professionalism within the call centre industry.
We_They is a not for profit organization. It is run by industry professionals on a voluntary basis. Board members are elected annually at the Associations annual general meeting.
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