Course details
Via videos and quizzes, by participating on this conflict management course you will discover…
An Introduction to Conflict Resolution
- What is Conflict?
- The Conflict Resolution Process
The Thomas-Kilmann Instrument
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Creating an Effective Atmosphere
- Neutralizing Emotions
- Setting Ground Rules
Creating Mutual Understanding
- What Do I Want?
- What Do They Want?
- What Do We Want?
Focusing on Individual Needs
- Finding Common Ground
- Building Goodwill
Getting to the Root Cause
- Examining Root Causes
- Creating a Cause and Effect Diagram
- The Importance of Forgiveness
- Identifying the Benefits of Resolution
Generating Options
- Generate, Don’t Evaluate
- Creating Mutual Gain Options and Multiple Option Solutions
Building a Solution
- Creating Criteria
- Creating a Shortlist
- Choosing a Solutions
This conflict resolution course compliments the managing conflict training we deliver in a classroom format.
Updated on 30 December, 2017