There are two major myths about conflict: that it always involves anger and that it’s always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.

How You Will Benefit:

  • Understand conflict
  • Be able to identify the stages of conflict
  • Use LECSR to resolve conflict
  • Identify other ways to resolve conflict
  • Develop personal skills necessary to resolve conflict

What You Will Cover:

  • Defining conflict
  • Types of conflict
  • Benefits of conflict
  • Costs of conflict
  • The role of anger in conflict
  • The five stages of conflict
  • The LECSR tool
  • Setting norms and rules
  • Seven steps to ironing things out
  • Using mediation and facilitation
  • Confrontational facilitation
  • Managing differences collaboratively
  • Asking questions
  • Listening skills
  • Non-verbal communication
  • Problem solving tools
  • Managing anger and stress
  • Stress management techniques
  • Stress management through positive self-talk
When communicating with investors and business owner, I often ask them: “If you face some problems in managing your business, what would you do?” Although everyone differs in the name of the consultant he would resort to, two final points remain common when they describe that consultant they trust: capability and quality.
Capability means that the business consultant providing you with different and rich business solutions has to be ambitious to provide unique services and products with high quality to meet the needs of your estimated institution and can create an added value for you; quality means to be committed in its quest for excellence to reach beyond what you imagine.
As a business solution company, We_they centers around one point: the continuous improvement of the business solutions it provides through direct contact with business world needs and its changing nature.
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