Conflict Resolution

Course details

There are two major myths about conflict: that it always involves anger and that it’s always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.

How You Will Benefit:

• Understand conflict
• Be able to identify the stages of conflict
• Use LECSR to resolve conflict
• Identify other ways to resolve conflict
• Develop personal skills necessary to resolve conflict

What You Will Cover:

• Defining conflict
• Types of conflict
• Benefits of conflict
• Costs of conflict
• The role of anger in conflict
• The five stages of conflict
• The LECSR tool
• Setting norms and rules
• Seven steps to ironing things out
• Using mediation and facilitation
• Confrontational facilitation
• Managing differences collaboratively
• Asking questions
• Listening skills
• Non-verbal communication
• Problem solving tools
• Managing anger and stress
• Stress management techniques
• Stress management through positive self-talk