Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development.

Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it.

They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

What Will Students Learn?

  • What conflict is and how it can escalate.
  • The types of conflict and the stages of conflict.
  • The five most common conflict resolution styles and when to use them.
  • How to increase positive information flow through non-verbal and verbal communication skills.
  • Effective techniques for intervention strategies.
  • Ways to manage conflicts to enhance productivity and performance.

What Topics are Covered?

  • Defining conflict and types of conflict
  • Spontaneous and reflective action
  • The Johari window
  • Stages of conflict
  • Conflict resolution style questionnaire
  • The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)
  • The conflict/opportunity test
  • Conflict and its resolution
  • Helping others through conflict

TASK Is an independent firm with experience in the field of Supply Chain, Lean Six Sigma and Quality Management, They have been successfully providing Their clients with business and professional solutions, as Theyll as expertise in the organization. TASK offers an impressive range of international certification programs, consulting in the above fields. Their experienced consultants provide these services to a large number of organizations, both private and public. They pride Theirselves on Their track record and long-standing relationships with Their clients, many of whom have been with us since They started business.

TASK They understand that having top-rate professionals working in efficient teams is the heart of any company. Hence, They have created teams of the most skilled professionals and provided them with the right tools and environment to give their best.

See all Task Training Center courses

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