- Duration: Upto 10 Hours
- Timings: Part Time, Flexible
Course details
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.Topics covered:
- Introduction to Conflict Resolution
- Conflict Resolution Styles
- Creating an Effective Atmosphere
- Creating a Mutual Understanding
- Focusing on Individual and Shared Needs
- Getting to the Root Cause
- Generating Options
- Building a Solution
- The Short Version of the Process
- Additional Tools and Techniques
Learning Outcomes:
At the end of this program, participants will be able to:
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
Eligibility / Requirements
A basic working knowledge of written and spoken English
About Regional Educational Institute
Regional Educational Institute (REI) has been at the forefront of education by delivering quality training courses in UAE since 1995, establishing itself as one of the premier training institutes in Abu Dhabi.Our training center in Abu Dhabi has developed numerous programs that have helped a significant amount of individuals uplift their careers not only in the functions they carried out but also in remunerations and future growth prospects. We strive to equip you with the skills and knowledge to better your career options, while also developing your other skillsets through cross functional training programs. Similarly, our corporate training courses in Abu Dhabi have helped many organizations in the region achieve better productivity and higher customer satisfaction levels.
We have numerous certified training programs on board – some of which includes Business Soft Skills, Leadership & Management, Sales & Marketing, Service Excellence, Language Development and IT training courses in Abu Dhabi. Our customers include some of the most prestigious organizations in the country, which include Government and Semi Government Agencies, Banking and Financial Institutions, Oil & Gas Companies, Hospital Groups, Large Corporations, Telecom Service Providers, Technology and Service Providers, System Integrators and many Small and Medium Enterprises.
Everything around us is rapidly changing – Be it technology, work environment, economic conditions, geographies, even thought processes. New paradigms are defined every day wherein keeping up is not only difficult but sometimes impossible. We employ a carefully calculated methodology that allows us to design training courses in Abu Dhabi that target specific skill areas needed by the candidates. Before we provide a training course in Abu Dhabi, we analyse a candidate’s training needs and create an effective educational program that includes training resources specifically chosen to equip the candidate.
At REI we not only focus on enhancing your current career options but also prepare you to stay ahead of the curve with our cross functional training programs. Approved and certified by the Abu Dhabi Centre for Technical and Vocational Education and Training, our training institute in Abu Dhabi offers certified courses and accreditations.
Our Team REI consists of industry professionals with a collective experience of more than 50 years of local and international experience. The core team consists of domain experts in Management, Finance, Learning & Development, Information Technology and Sales & Marketing.
- Interview Skills Study 365USD 31Duration: Upto 4 Hours
- Diploma in Dream Psychology John AcademyUSD 26
USD 380Duration: Upto 13 Hours
