Course details
Overall aims of Conflict Resolution
The purpose of this award is to equip you with the knowledge, skills and competencies to understand and resolve conflict situations. We explore conflict and conflict resolution situations that arise in personal, social and work situations. This enables you to use conflict resolution skills in these situations. This is done in two ways:
- practical skills – how to use conflict resolution skills in your personal & professional life
- knowledge based on bedrock of theory, experience and proven best practice.
What exactly is Conflict Resolution?
Conflict resolution is the process for two or more parties of finding a solution to resolving a dispute or a conflict
Who should attend?
All those who are interested in Conflict Resolution either on a personal or organisational level
What will I learn?
- Understand conflict and possible conflict situations in personal, social and work environments
- Recognise your own conflict style and understand the conflict styles of others. Understand what happens to people in a conflict situation and during the conflict resolution process
- Evaluate steps / signs leading to these situations
- Learn to deescalate the situation and to differentiate between conflict situations and violence
- Differentiate between types of ADR (alternative dispute resolution) from negotiation, conflict coaching, mediation, arbitration, through to legal action
- Plan the steps in preparing a conflict resolution scenario including listening skills, asking the ‘right’ questions
- Define and implement positive feedback
- Clearly understand your own role in conflict resolution situations and understand your own reactions to possible situations and where to discuss and seek help for parallel processing
- Master conflict resolution knowledge, skills and competencies so that the learner is comfortable in this role
Course Location
About Total Focus
- Business Leadership Course LineAED 88
AED 1,028Duration: Upto 5 Hours - Leader Course LineAED 88
AED 1,028Duration: Upto 2 Hours