Course details
Overall aims of Conflict Resolution
The purpose of this award is to equip you with the knowledge, skills and competencies to understand and resolve conflict situations. We explore conflict and conflict resolution situations that arise in personal, social and work situations. This enables you to use conflict resolution skills in these situations. This is done in two ways:
- practical skills – how to use conflict resolution skills in your personal & professional life
- knowledge based on bedrock of theory, experience and proven best practice.
What exactly is Conflict Resolution?
Conflict resolution is the process for two or more parties of finding a solution to resolving a dispute or a conflict
Who should attend?
All those who are interested in Conflict Resolution either on a personal or organisational level
What will I learn?
- Understand conflict and possible conflict situations in personal, social and work environments
- Recognise your own conflict style and understand the conflict styles of others. Understand what happens to people in a conflict situation and during the conflict resolution process
- Evaluate steps / signs leading to these situations
- Learn to deescalate the situation and to differentiate between conflict situations and violence
- Differentiate between types of ADR (alternative dispute resolution) from negotiation, conflict coaching, mediation, arbitration, through to legal action
- Plan the steps in preparing a conflict resolution scenario including listening skills, asking the ‘right’ questions
- Define and implement positive feedback
- Clearly understand your own role in conflict resolution situations and understand your own reactions to possible situations and where to discuss and seek help for parallel processing
- Master conflict resolution knowledge, skills and competencies so that the learner is comfortable in this role
Course Location
About Total Focus
Total Focus has been involved in personal, organisational and business coaching since 2003. Total Focus also delivers training programmes from workshops to FETAC approved ctheirses.
Training
As a new and innovative training organisation Total Focus brings you the very latest and most effective techniques from a variety of training methods and ten years experience of working as a trainer and delivering training programmes. These range from half day workshops, bespoke training designed for ytheir business or organisation through to approved FETAC modules. All their training is designed to support you in developing the strengths you already possess in order to reach ytheir full potential. For more information on training
In house training / bespoke training Please note that all these training programmes and workshops can be delivered ‘in house’ and tailored to the needs of ytheir organisation.
Coaching
Derived from some of the most trusted techniques used in life coaching, business coaching and personal development, the information contained on the following pages has been designed and tested by Total Focus to help bring fun and balance into ytheir life. With the ever-increasing pressures and demands of modern life it can be all too easy to lose motivation and direction in ytheir life. From chief executives to the unemployed, from people with degrees to those who drop out of school unable to read, one thing is certain – everyone wants their life to be better, have a better work life balance. Whether it is more money, more friends, a loving family, a successful career or increased health most people want to bring about change in their lives. For more information on coaching
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