Conflict Management Workshop

Course details

Overview: 

Conflicts are inevitable in today’s diverse and fast-paced work environment. The ability to navigate and resolve workplace conflicts effectively is a critical skill for professionals looking to enhance their careers. Our Conflict Management Course in Dubai is designed to help professionals with the necessary conflict resolution strategies to handle workplace disputes with confidence.

This conflict management training provides a structured approach to identifying, addressing, and resolving conflicts while improving communication and collaboration. Through expert-led sessions, case studies, and interactive discussions, participants will develop a deep understanding of conflict management in the workplace, enabling them to create a positive and productive work environment.

Importance of Conflict Management Training

• Enhances workplace relationships by reducing stress and misunderstandings.
• Develops effective conflict resolution strategies to prevent disputes from escalating.
• Enables professionals to handle difficult situations with confidence and diplomacy.
• Strengthens teamwork and collaboration by promoting open communication.
• Equips business leaders and professionals with strategies to foster a positive work culture.

Benefits of Conflict Management Course

• Gain expertise in conflict management and resolution through practical training.
• Develop assertiveness and negotiation skills to handle conflicts effectively.
• Learn techniques to manage stressful situations and workplace tensions.
• Improve your ability to mediate and resolve conflicts in professional settings.
• Boost career prospects by mastering a highly sought-after skill in today’s business world.
• Become a valuable asset to organizations by enhancing workplace harmony and productivity.

Course Modules

Module 1: Current Strategies for Handling Conflict in the Workplace

• Defining confrontation
• Identifying where you focus your attention and energy
• Role of managing conflict in the workplace
• Current conflict resolution strategies
• Presentation, practice sessions in pairs with co-coaching, facilitated group review

Module 2: Conflict Styles

• Thomas Kilmann Conflict Mode Instrument
• Recognizing different styles of conflict
• Recognizing your own preferred way of dealing with conflict
• Identifying the impact of different conflict styles
• Presentation, individual questionnaire and reflection, small group exercise, and review

Module 3: Process for Managing Conflict

• Crosby’s conflict process
• Reviewing different stages of the conflict process
• Recognizing contributions and potential conflict management strategies to change the outcome
• Presentation, individual reflection and pairs exercise, group review

Module 4: Influencing and Assertiveness Styles

• The wheel of influencing
• Non-verbal elements of influencing
• Stating wants
• Using consequences
• Suggesting and proposing ideas
• Giving feedback
• Adapting to the situation with integrity
• Presentation, pairs exercise and practice, facilitated group review

Module 5: Conflict Resolution Activities

• Testing out the use of current and new confrontation management strategies
• Practice sessions in pairs or trios, facilitated group review

Module 6: Action Planning and Reflection

• Review of learning and action planning, course feedback
• Individual reflection and action planning exercise, facilitated group review

Why Count on Learners Point?

• Expert trainers with real-world experience in conflict resolution.
• A structured curriculum that covers all aspects of conflict management in the workplace.
• Interactive learning with case studies, role-playing, and group discussions.
• Flexible training schedules on weekdays and weekends.
• Affordable payment plans with installment options for ease of access.
• A trusted professional training provider with a strong track record of success.​​​​​​
   

Testimonials

Day Rahel, Conflict Management

"I found the trainer excellent and could answer
all questions asked and delivered the course in
an interesting ;

Sarah David, Conflict Management
"It was indeed very interesting and knowledgeable. Our trainer included plenty of activities in the program and it is going to be helpful for any one who wants to improve their life skills. Thank
you for the amazing training and I recommend Learners Point very ;

Master the art of conflict management and enhance your professional credibility with our Conflict Management Course in Dubai. Enrol today to take the first step towards a more effective and confident approach to workplace conflicts! Updated on 29 May, 2025