Conflict Management (QQI Level 6)

Course details

This distance learning programme is designed for people currently working in the community and voluntary sector. It will also be useful to those in a relevant HR department or anybody engaged in mediation. The course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations. It provides a series of tools and techniques and is very practical in nature. It is suited to any environment where conflict, anger and hostility are encountered either by telephone or in person.

This distance learning, FETAC/QQI accredited course means that Students can study flexibly at home, or at any convenient place and time, while gaining a nationally accredited Qualification.

Students receive a comprehensive Course Manual, Assignments, Efficient Studyguide, and unlimited one-to-one Tutor Support for the course duration. The course documentation for this QQI certified course is detailed and easy to read.

Topics covered include:

• Types of Organisation
• Organisation Structure
• Organisation Culture
• Change in Organisations
• Understanding Conflict
• Conflict Management Styles
• Knowing Your Conflict Style
• Dealing with Anger
• Listening Skills
• Conflict between Groups
• The Process of Mediation
• Mediator Skills
• Crisis Mediation
• Introduction to Negotiation
• Joint Problem Solving
• Guidelines for Negotiation
• Problems in Negotiation
• Group Exercises.

Who should complete this course?

• People working with teams in the community or voluntary sector or in HR departments.
• People who need to build skills in negotiation or conflict resolution.
• People involved working with groups of people e.g. sport, non-for-profit organisations, unions.
• People who wish to gain a professional, accredited qualification in Conflict Management, and wish to study at their own pace, and in their own time.

Preferred Entry Requirements:

• Level 5 Certificate or equivalent qualification and / or relevant life and work experience
• If you take this course by distance learning the course material will be posted to you. You can complete and return assignments/projects which must be typed rather than handwritten either by post or by email.
• If you take this course by eLearning you will need basic IT skills and have access to broadband.

Progression to further Studies

This course leads to a level 6 award on the National Framework of Qualifications.

Students who successfully complete this programme may use this Level 6 credit towards the FETAC/QQI Advanced Level 6 Major Award Certificate in Management (Ref. 6M4587).