Course details

Program Objective

By the end of this workshop participants will be able to:-

  • Identify what conflict is and how it can escalate.
  • Know the five most common conflict resolution styles.
  • Learn new and effectives techniques for dealing with difficult people and difficult
  • situations.
  • Learn how to increase positive information flow through non-verbal and verbal
  • communication skills.
  • Define some effective techniques for intervention.
  • Learn how to strengthen staff trust and morale.
  • Managing and dealing with anger.
  • Learn how to be more confident of their ability to manage conflicts. 

Program Outline

  • Defining conflict.
  • Types of conflict.
  • Spontaneous and reflective action.
  • Johari windows.
  • The role of communication in conflict resolution.
  • Stages of conflict
  • Dealing with change.
  • The ten commandments of change.
  • Preventing problems. 
  • Dealing with problems.
  • Causes of difficult behavior.
  • The five-step of resolving conflict.
  • Managing anger.
  • Win as much as you can
  • Conflict resolution style questionnaire.
  • Seven steps to ironing things out.
  • The conflict / opportunity test.
  • Conflict and its resolution.
  • Facilitating conflict.
  • Setting norms.
  • Making an intervention. 

About HCCA Academy

HCCA’s Vision

They will be the destination for Inpiduals & organizations who want to build their Human Capital Capability.

HCCA’s Mission

  • They do exist to equip inpiduals with the abilities to perform their jobs competently.
  • They do exist to pull up and support intellectual assets of organizations to help leverage corporate cultures.
  • They do exist to develop organizations to help leverage their performance.

HCCA’s Core Values

  • Act As A Business Partner.
  • Deal With The Helping Attitude.
  • Encourage Learning.
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