Conflict Management

Course details

Conflict Management Level 2 course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome. Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.


What Will Students Learn?

What conflict is and how it can escalate.
The types of conflict and the stages of conflict.
The five most common conflict resolution styles and when to use them.
How to increase positive information flow through non-verbal and verbal communication skills.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance.

Course Syllabus

Unit 1

Understanding Conflicts and Its Types

The unit 1 covers the following topics:
Defining Conflict
Identify the positive and negative aspects of conflict
Types of Conflict
Open Conflict vs. Hidden Conflict
Spontaneous and Reflective Behavior
The Johari Window

Unit 2

Different Stages of Conflict

The unit 2 covers the following topics:
The Five Stages of Conflict
Conflict Outcomes
Strategies for Dealing with Conflict
Conflict Resolution Style Questionnaire
The Conflict Grid

Unit 3

The Role of Communication in Conflict Resolution
The unit 3 covers the following topics:
The Communication Chain
Active Listening Skills
Tips for Becoming a Better Listener
Paraphrasing Skills
Probing Techniques
Body Language
The Conflict/Opportunity Test

Unit 4

Conflict Management
The unit 4 covers the following topics:
Visualizing Conflict
Conflict Resolution Process
Strategy for Conflict Resolution
Conflict Resolution with Facilitation
Coaching Through Conflict
Fifteen Steps for Dealing with Upset People Updated on 12 November, 2017