Course details
Using videos and quizzes, on this assertiveness and self-confidence course you will learn how to…
What Does Self-Confidence Mean To You?
- What is Assertiveness?
- What is Self-Confidence?
- The Four Styles
Obstacles to Our Goals
- Types of Negative Thinking
- Case Study
- Personal Application
Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Body Language
Feeling the Part
- Identifying and Addressing Strengths and Weaknesses
Looking the Part
- The Role of Body Language
Sounding the Part
- It’s How You Say It
- Sounding Confident
- Using ‘I’ Messages
Powerful Presentations
- Using STAR To Make Your Case
Coping Techniques
- Building Rapport
- Expressing Disagreement
- Coming to Consensus
Dealing with Difficult Behavior
- Dealing with Difficult Situations
- Key Tactics
