Computer Based Office Administration

Course details

• Developing the Modern Administrator Competencies
• Identifying Competencies Needed for Success
• Being an Effective Person: Setting Up, Measuring and Achieving Your Objectives
• Interacting with Others and Networking for Success

• E-Filing and Document Management
• Essentials of a Good Filing System
• E-Filing versus Paper Filing
• Office Organization Strategies
• Data File Management
• Back up your documents and files.

• Office Communication
• Choosing the Right Communication Medium
• Essentials of Business Writing and Form Design
• Using Ms Word 2007 & MS Outlook 2007 to Write Emails and Manage Contacts
• Organizing and Categorizing Your Email Folders and Creating Rules
• Eliminating Email Overload
• Using the Telephone Properly
• Professional Telephone Behaviour
• Rules for Good Listening
• Dealing with Difficult Callers
• Identifying Common Phone Problems and Formulating Solutions

• Time Organization
• Organizational Concepts, To-Do Lists, Reminders
• Using MS Outlook 2007 Calendar to Schedule Appointments, Events, Meetings, etc.
• Prioritizing Concepts and How to Apply Them Electronically

• Integration to Microsoft Office
• Manage all documents in one location
• Working with Microsoft Word integrated to DMS
• Working with Microsoft Excel, PowerPoint or Visio integrated to DMS
• Working with Microsoft Outlook integrated to DMS
• Management of user access levels
• Adding Data and deleting old documents.