The CompTIA A+ certificate prepares delegates to enter the market at PC Technician level with an industry recognized qualification. The CompTIA A+ certification is the industry standard for validating vendor-neutral skills expected for an entry level computer technician and is also a prerequisite for many Microsoft Technical Certifications.


  • CompTIA A+ Essentials
  • CompTIA A+ 220-702 (IT Technician)

Objectives :

  • Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.
  • Install and configure peripheral devices.
  • Identify types and characteristics of portable computers.
  • Install and configure Microsoft Windows 2000 and Microsoft Windows XP.
  • Perform basic PC maintenance and troubleshooting.
  • Understand fundamental principles of securing IT systems and working safely.
  • Communicate effectively with customers.
  • Install and configure print and imaging devices.
  • Understand fundamental principles of implementing LANs and internet access.
  • Measure and describe the characteristics of electricity; understand and follow sage practices when.working with electricity; describe the purpose and features of power supplies, and install a new.power supply into a PC; install power conditioning equipment and configure systems to minimize power consumption and troubleshoot fault power.
  • Describe the function and features of CPUs; describe the techniques used to cool CPUs and other.PC components; describe motherboards and identify the typical components they contain; install aCPU onto a motherboard and install a motherboard into a case; and identify the symptoms of,probable causes of, and potential solutions to motherboard- and CPU-related problems.
  • Describe the function of memory and describe various amounts of memory; differentiate between different types of memory chips; install RAM into a system while handling it properly and meeting your PC’s installation requirements; test memory with a memory-testing application; and troubleshoot memory problems.
  • Define interrupt, IRQ, I/O address, DMA, and base memory address, and describe how those resources are involved with device interaction with system resources; install and configure an expansion card, laptop expansion devices, and legacy expansion adapters; and troubleshoot expansion-card problems.
  • Install hard drives into a PC; partition and format drives to prepare them for use; install and use optical drives and discs; install floppy drives and use floppy disks to store data; connect, use, and troubleshoot USB and FireWire external drives; describe, install, use, and troubleshoot tape drives;and back up and restore data.
  • Identify features of dot-matrix printers; install, use, and troubleshoot inkjet printers and laser printers; identify other printer types; identify steps in the Windows printing process and configure a Windows printer; identify printer options and upgrades; install scanners; and troubleshoot scanner problems.
  • Describe, install, and troubleshoot CRT and LCD displays; and troubleshoot and maintain display devices.
  • Identify features of, use of, and ways to troubleshoot problems with laptop and notebook computers; replace internal components in a notebook computer; and identify features of, connect, and troubleshoot handheld computer devices.
  • Manage directories and files; monitor and manage the operating system; monitor events on the computer; and manage the Registry.

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