This program aims at qualifying and developing the skills of employees working as tellers and those whom been prepared for this post. The program will provide participants with insight over the different technical and security aspects of the tellers work , this will increase their efficiency and productivity and will reduce this post,s accompanying risk to the minimal. 

First Part: Banking Aspects

  • Bank Deposits and Services.
  • Money Transfers.
  • Banking Cards and Electronic Services.

Second Part: Practical Aspects

  • Detecting Forged Signatures and Documents .
  • Detecting Counterfeited local and International Currencies.
  • Information Security and Dealing with Secret Codes.
  • Compliance and Combating Money Laundering.
  • Business Continuity Plan.
  • Ways of Dealing with Cash.

Third Part: Behavioral Aspects

  • Banking Ethics.
  • Skills of Costumer Service.
  • Positive Thinking and Managing Work Pressures.

The Central Bank of Jordan began in 1965 to study the necessary means of setting up a team for theoretical and practical training aimed at promoting human cadres of the banking and financial sector and study its employees needs and satisfy their desires to advance their scientific and practical abilities . These efforts culminated in the creation of the Institute of Banking Studies in accordance with Article (37) Paragraph (d) of the Central Bank of Jordan Law and in accordance with the Institute,s Articles of Association No. (69) issued on 1970. The Institute   was   officially   inaugurated on   October 9, 1971 and was housed then at the Central Bank,s premises.

In the early 1990,s , the  Institute  witnessed a new stage ; the construction of the Institute,s permanent   headquarter   in  Tla,a  Al  Ali ,  a suburb of the capital  Amman . The complex was constructed on an eight dunums plot of land and comprised of administration units, academic and training activities halls, library, laboratories, cafeteria, health clinic and a multipurpose hall. Also , the Institute has two branches, one in Irbid and the other in Aqaba.  The purpose of  these  branches is to widen the distribution of academic and training activities conducted  by the Institute to cover the various regions of the Kingdom.

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