- Locations: 1378 Amman, 11953, Jordan
- Duration: 82 Hours
This program aims at qualifying and developing the skills of employees working as tellers and those whom been prepared for this post. The program will provide participants with insight over the different technical and security aspects of the tellers work , this will increase their efficiency and productivity and will reduce this post,s accompanying risk to the minimal.
First Part: Banking Aspects
- Bank Deposits and Services.
- Money Transfers.
- Banking Cards and Electronic Services.
Second Part: Practical Aspects
- Detecting Forged Signatures and Documents .
- Detecting Counterfeited local and International Currencies.
- Information Security and Dealing with Secret Codes.
- Compliance and Combating Money Laundering.
- Business Continuity Plan.
- Ways of Dealing with Cash.
Third Part: Behavioral Aspects
- Banking Ethics.
- Skills of Costumer Service.
- Positive Thinking and Managing Work Pressures.
About Institute of Banking Studies
The Central Bank of Jordan began in 1965 to study the necessary means of setting up a team for theoretical and practical training aimed at promoting human cadres of the banking and financial sector and study its employees needs and satisfy their desires to advance their scientific and practical abilities . These efforts culminated in the creation of the Institute of Banking Studies in accordance with Article (37) Paragraph (d) of the Central Bank of Jordan Law and in accordance with the Institute,s Articles of Association No. (69) issued on 1970. The Institute was officially inaugurated on October 9, 1971 and was housed then at the Central Bank,s premises.
In the early 1990,s , the Institute witnessed a new stage ; the construction of the Institute,s permanent headquarter in Tla,a Al Ali , a suburb of the capital Amman . The complex was constructed on an eight dunums plot of land and comprised of administration units, academic and training activities halls, library, laboratories, cafeteria, health clinic and a multipurpose hall. Also , the Institute has two branches, one in Irbid and the other in Aqaba. The purpose of these branches is to widen the distribution of academic and training activities conducted by the Institute to cover the various regions of the Kingdom.See all Institute of Banking Studies courses