Communication Skills Training

Course details

Our Communication Skills training course aims to teach you how to present your message or business or in short – Talk up your Business

Who Should Attend?

This course is for anyone in employment, at any level in an organisation, who wishes to communicate more effectively with management, colleagues, staff or clients.

It will also be of benefit to job-seekers preparing for interview.

Course Objectives:

By the end of this course you will:

• Understand the impact of communication & presentation skills on you & those you interact with on a daily basis.
• Have learned how to match the most appropriate communication channels with the message.
• Be able to deliver feedback.
• Be aware of your own and others body language.
• Understand how communications skills can positively impact presentation skills in the workplace.

Course Programme:

• The basic rules of Communication.
• Barriers to effective communication.
• Verbal V Non Verbal Communications.
• Choosing the most appropriate communication channel.
• Off line v On line Communications.
• How to ask questions to get the right answers.
• Delivering feedback and dealing with difficult situations.
• One-to-one v Group Communication.
• Presentation Design & Delivery for Clarity, Understanding & Impact.
• Preparing for your Audience.
• Influencing & Persuading Techniques.
• Body Language, Tone, Eye Contact.

Training Methods:

• Classroom based power-point presentation & interactive discussion.
• There will also be course hand-outs, group exercises.

Additional Information:

• Maximum of 12 participants
• Certificate of Competence will be issued to all learners who attend this course
• Price on application. We can also offer group discounts.