Course details

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For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The How To Improve Communication Skills course will help learners understand the different methods of communication and how to make the most of each of them. Learning how to improve communication skills will provide a great benefit for individuals as well as any organization and its employees. Improving communication skills will trickle down throughout the organization and positively impact everyone involved.

Learning Objectives:

  • Understand what communication is
  • How to improve communication skills
  • Identify effective communication skills
  • communication in the workplace
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and paraverbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use "I" messages
Updated on 27 December, 2017
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