Communication Skills Training

Course details

Good communication skills are crucial for success in business. In this Communication Skills training course you'll discover things like how different personality types influence communication, what your communication preferences are and how to recognize the preferences of others.

Whether you want to improve your workplace or personal relationships, you'll learn strategies for communicating effectively and overcoming common barriers. You will practice listening, speaking and questioning skills and explore the importance of understanding body language.

This course also teaches you how to adjust your communication approach so your message is well received by others. If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you.

This engaging and highly practical training course is available now throughout Singapore.

This Communication Skills training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Learning Outcomes

In this course participants will:

• Gain insight into their personality type and communication preferences, using our proprietary profiling tool
• Learn to recognize other people's personality types and communication preferences
• Learn to adjust your own communication approach based on need and situation
• Understand barriers to effective communication and how to overcome them
• Learn how to effectively utilize tone
• Master the S.T.A.R. method for speaking on the spot
• Learn to use body language appropriately
• Learn to listen actively and effectively
• Gain insight into asking open questions
• Become a more effective communicator through the use and application of practical tools

Foreword:

• This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
• Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.
• This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.

MODULES

Learn About Yourself

• Your Personality Type Explained
• How Do You Prefer to Communicate?
• Do You Have Communication Habits?

Learn About Others

• Personality Types Explained
• Personality Type Communication Explained
• Common Communication Habits Explained

Consider the Situation

Choose the Best Approach:

• Who is the Recipient?
• Identifying the Correct Message Format
• Identify the Best Way to Deliver a message

Planning for Potential Situations

Common Obstacles to Good Communication

• Common Obstacles to Consider
• Common Language Obstacles
• Common Cultural Considerations
• Time and Location Considerations

Verbal Communication Subtleties

• Consider Voice Pitch Effects
• Consider Voice Tone Effects
• Consider Verbal Speed Effects

Body Language Aspects

• The Findings of Albert Mehrabian
• Body Language Explained
• Common Hand and Eye Movements

S.T.A.R. Communication

• S = Situational
• T = Tasks
• A = Actions
• R = Results

How to Listen Actively

• Seven Easy Listening Skills
• Why Listening is Important
• Parroting and Other Response Skills

Common Questioning Techniques

• Open-ended Questioning
• Closed-ended Questioning
• How to Probe Further using Questions

Introduction to AI

• What is Appreciative Inquiry?
• Four Stages Explained
• Case Study Review

Conversing With Skill

• Step 1: Chatting About General Topics
• Step 2: Gaining Insight and Opinions
• Step 3: Telling Your Stories
• How to Network Successfully

Psychology Behind Communications

• Life Experience Matters
• What Do We Have in Common?
• Personal Opinions vs Experience