- Duration: 2 Day
Course details
Miscommunication is probably the biggest single cause of business foul-ups. You think you were clear; you think you provided the complete picture; you think the other person understood. And yet the work product does not meet your expectations. What went wrong and how can you prevent it from happening again?Attend Dale Carnegie Training's new seminar Communications Skills for Managers. This information packed program will show you how to get your message across clearly, precisely and at the right level. You'll start out first by learning to assess your audience's learning style and then matching the right media to it. Does your audience understand best by listening—then don't send an e-mail. Do they need to see it to get it—try a paper document. Do you need a media mix—here's the right sequence. Next you'll look at the language you use—whether you're speaking or writing. You'll learn to keep your language simple, straightforward and easily understood. Do they like logical arguments or do they respond better to emotion?
You'll also learn to read body language. Does yours convey a different message from your words? And what does your listener's body language say? Have you lost him? Is she zoning out?
Finally, you'll learn a questioning formula that helps you determine quickly if what you said is what was heard. By the end of the program you will have the skills you need to eliminate the frustration of miscommunication forever.
Who Should Attend
Business people who want to eliminate the misunderstandings that slow things down, foul things up and kill productivity.
Outline
- Module 1: Know Your Audience
- Module 2: Selecting the Correct Language
- Module 3: Writing for Impact
- Module 4: Non-verbal Communication
- Module 5: Communicating to Get Action
- Module 6: Communicating to Train
- Module 7: The Listening Challenge
- Module 8: Using Visuals, Exhibits, and Handouts
- Module 9: Communicating to Inform
Credits
Complete List: Dale Carnegie Training Accreditations
This course qualifies for a Professional Development Certificate program offered by one of our University partners. For more information, please click here Updated on 08 July, 2019
Job roles this course is suitable for:
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