Communication Skills for Business

Course details

Course Aims

• Understand the importance of communication skills and systems for personal and career success.
• Develop the assertiveness, confidence and skills to work effectively with colleagues and customers and deal positively with work situations.
• Learn about modern office communications systems and technology, prepare business documents and perform reception and customer service roles.
• Complete a personal skills analysis, prepare a professional CV, understand the job interview process and practice mock interviews.
• Successful candidates can go on to study other business modules and progress to further qualifications in business and management.

Course Content

• Students will be trained in:
• Effective interpersonal communication skills; active listening skills; assertiveness & confidence building techniques; dealing with challenging situations
• Reception skills and duties; front desk organisation, reception area maintenance, security and emergency procedures; providing excellent customer service
• Effective business telephone techniques; call screening; dealing with awkward situations
• Organising meetings and taking part in group discussions and decision-making.
• Visual communication skills, e.g., designing advertising, posters, presentation of information in visual format
• Critical and analytical reading skills; compose professional business letters, minutes, reports, memos, grammar & punctuation
• Communications technology: how to use a range of communication technologies, e.g., wordprocessing, email, internet, phone systems, etc.
• Students will undergo a personalised skills analysis, prepare a professional CV, understand the job interview process and practice mock interviews.

Course Work

• Assessment will comprise of assignments and skills demonstrations.
• Successful candidates will be awarded FETAC level 5 Component Certificate in communication