Communication Skills and Effective Working Practices (For Technologists)

Course details

This course introduces the participant to the basics of communication skills in the work place for a successful technical personal. It expands the concept of communication to a broader horizon of the elements of technical information exchange, the services offered by electro technical organizations, and roles and responsibilities in the work place.

Course Objectives: 

Identify essentials of human Interactive Communication Skills:

• The candidate will be able to:
• Define what communication is?
• Identify elements and types of communication?
• Identify the barriers of communication?
• Describe the fundamental communication skills required for effective instructiveness with peers, superiors and customers.
• Describe the key aspects of verbal and non-verbal communication.
• Explain the role that ‘choice of words’ and the tone play in verbal communication.
• Explain the importance of presenting a professional image.

Identify the occupational specialism within the breadth of companies that form the electro-technical industry:

• The Candidate will be able to:
• Produce an organizational flow chart to show the structure of company staff from owners, managers to operatives.
• Identify roles and responsibilities within the place of work 

Identify sources of technical information and methods of retrieval and use drawings, diagrams and manufacturer’s data:

• The Candidate will be able to:
• Retrieve technical information
• Use diagrams, charts and data
• Use BS and/or BSEN symbols to identify required equipment, machines, switchgears, accessories in the work place or on site.

Course Contents: 

Part 1: Organizations having Electro technical Activities

• Services provided by the Electro technical Industry
• Lighting and power installations
• Emergency lighting and security systems
• Building management and control systems
• Instrumentation
• Electrical maintenance
• Live cable jointing
• Highway electrical systems
• Electrical panel building
• Electrical machine drive installations
• Consumer and commercial electronics

Roles and Responsibilities of Workers in the Electro technical Industry

• Design Engineer, Estimator/Cost Engineer, Contracts Manager
• Project Manager, Service Manager, Technician, Supervisor/Foreman
• Operative, Mechanic/Fitter, Maintenance Manager/Engineer

Professional Bodies supporting Electro technical Organizations

• The IET (The Institute of Engineering and Technology)
• The ECA (Electrical Contractors Association)
• The (NICEIC) National Inspection Council for Electrical Installation Contracting
• Trade Unions

Part 2: Communications and Technical Information:

    Communication Skills:

• The concept of communication; its elements and its types.
• The barriers of communication barriers
• The fundamental communication skills required in dealing with the other.
• Body language and the key aspects of verbal and non-verbal communication.
• The importance of presenting a professional image.

    Technical Information:

• Site Plans or Layout Drawings
• As-fitted Drawings
• Detail Drawings and Assembly Drawings
• Location Drawings
• Distribution Cable Route Plans
• Block Diagrams
• Wiring Diagrams
• Circuit Diagrams
• Schematic Diagrams
• Freehand Working Diagrams
• The Positional Reference System