Communication Skills

Course details

Good communications is an essential process in any organisation and a vital ingredient for success. Bad communication is often responsible for poor working relationships, conflict and ultimately poor quality.

The programme looks at simple concepts that can be easily applied to both work and personal life with significant positive results.

Programme Objectives

By the end of the programme participants will:

• Have enhanced their interpersonal communication skills
• Have a significantly increased understanding of human behaviour
• Recognise the pitfalls of poor communication and how to avoid them
• Develop skills in relating to people and techniques for improving human relations
• Have enhanced their ability to give and receive information

Training Methodology

The course is highly practical with the emphasis on individual and group participation. The instructional format will include:

• Lectures
• Practical exercises
• Group discussion
• Group work

Content

• The communication process
• How we communicate
• Effective communication skills
• Verbal and non-verbal communications
• Body language
• Barriers to communications
• Breaking down the barriers
• Listening skills – Active listening
• Questioning skills
• Giving feedback
• Assertiveness through positive communications