Course details
Good communication skills are vital in today's world. This two-day programme is for anyone who wants to have greater confidence and power in their ability to communicate with other people whether in business or personal conversations, group discussions, business meetings, interviews, letter writing, formalpresentations, message taking/giving and by telephone.
LEARNING OUTCOMES:
By the end of the workshop, participants will be able to:
- Develop an awareness of the essential role played by communication in human interaction.
- Acquire communication skills relevant to business and personal development.
- Understand the communicative principles and practices involved in gathering and relaying information.
- Acquire the skills and confidence to convey and interpret meaning, in writing, orally and visually.
- Develop a critical awareness of communications messages and media.
- Explore the use of modern communication and information technology, and its application in personal and business life.
LEARNING METHODS:
Participative methods will be used throughout, building upon participants previous experience and knowledge. A range of tailored exercises can be provided to develop individual competence. Training style will be interactive and practical in approach.
WORKSHOP CONTENT:
- Unit 1: Listening and Speaking
- Unit 2: Reading and Writing
- Unit 3: Non-Verbal and Visual Communication
- Unit 4: Communications Technology
Course Location
About Training & Selection Services Ltd
TSS Training is an established training and development company with offices in Dublin and Cork. they specialise in the development of Managers, Salespeople and Customer Service staff by offering a wide range of business skills development programmes throughout Ireland and the UK.
All of their training programmes can be personalised by their training team and presented exclusively to ytheir staff at ytheir convenience on or off ytheir business premises. The main benefit of in-house training is that any business ctheirse they offer can be modified to satisfy ytheir team’s specific training requirements and company needs.
The objective of all their training programmes is to give the delegate new skills to transfer back to the workplace, thus improving productivity and performance.
WHY TRAIN?
By teaching “Best Practice” skills they can help improve productivity and performance.
Interactive training is an excellent way of motivating and re-energising ytheir staff.
By improving inpidual skill levels you give people new confidence in their own ability and a feeling of ownership of their role in any organisation.
Training enctheirages team building and mutual employee understanding of each-others role in different departments within any organisation.
Helps to boost staff morale and gives employees a feeling of value within their organisation.
Provides a correct foundation for new starters and prevents bad habits forming.
Proven to reduce staff turn-over and help plan long-term career progression.
WHY TRAIN WITH TSS?
Experienced - TSS Training is in business 14 years with over 1,000 clients in Ireland & The UK.
Experienced - they deal with a wide range of clients in many different sectors.
Service - they can supply management and selling styles profiles on ctheirse completion.
Service - Conduct an introduction meeting and a debrief meeting for each programme
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