• Take Your Office Skills to the Next Level,and Gain the vital skills you need to sail right through any presentation .
  • At every IT & Business Consulting group | Career Development Center workshops, expect nothing less than a high-quality learning experience that produces real results and lifetime skills you'll use over and over again.
  • Choose from 90+ workshops and technical training course offerings that are the most diverse you'll find anywhere.
  • This training will help you understand your co-workers, peers, bosses, customers, clients, vendors, and suppliers better. No one you come into contact with will be a mystery to you.
  • And, you’ll learn how to identify which of their strengths and working styles compliment yours to foster creativity, innovation, problem solving, and productivity.
  • Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others?
  • Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
  • A major goal of this workshop is to help you understand the impact your communication skills have on other people.
  • You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.

What will students learn

  • Identify common communication problems that may be holding you back
  • Develop skills to ask questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Deal with situations assertively

What topics are covered

  • Creating positive relationships
  • Growing our self-awareness
  • Communication basics and barriers
  • Asking questions and listening skills
  • Body language
  • Communication styles
  • Creating a positive self-image
  • Frame of reference
  • Techniques for the workplace
  • Assertiveness
  • Course Overview
  • You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
  • Creating Positive Relationships
  • During this session, participants will explore ten ways to build positive relationships, including using uplifting messages.
  • Growing Self-Awareness
  • Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the workplace. In this session, participants will complete a self-confidence assessment. Then, the group will discuss ways to improve their self-confidence.
  • Communication Basics
  • During this session, you will help participants identify their communication strengths and weaknesses through several reflective exercises.
  • Communication Barriers
  • After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to help them develop a habit of mindfulness.
  • Asking Questions
  • This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise.
  • Listening Skills
  • Participants will work on their listening skills by participating in two quizzes and several group exercises. We have also provided two lectures for the trainer.
  • Body Language
  • To start the second day, the trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further.
  • Communication Styles
  • This activity will allow participants to take a more objective look at the advantages and disadvantages of both sides of different dichotomies related to communication styles.
  • Creating a Positive Self-Image
  • During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise.
  • Frame of Reference
  • This session will explore our frame of reference and the assumptions that we make. Participants will also take place in an activity that will strengthen their ability to speak about communication concepts more easily.
  • Techniques for the Workplace
  • In this session, participants will learn about two key elements of an effective message: preparation and delivery.
  • Assertiveness
  • How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively.
  • Workshop Wrap-Up
  • At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Whether you need a one-day onsite training course, full-service consulting, or if you are not really sure which solution will work, we can help.
ITBCG is a leading and innovative learning provider with over twenty years’ experience of providing best in-class learning solutions. We work in partnership with our customers to deliver flexibility, value and service. We develop innovative programs to ensure that every aspect of the learning development, delivery and administration of courses work to our clients’ benefit.
We provide IT and business skills learning to both the private and public sector companies and organizations. Our core training is focused on Cisco, Microsoft, CompTIA Citrix, EC-Council, Oracle, and ISC2 and best practice. This includes ITIL® Service Management and ISO, and PMI which is tied into business process improvement, project management, and business analysis and leadership development.
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