Communication Skills

Course details

This course is designed for professionals at all levels who need to manage their communication more effectively to enhance their own performance and that of their team. Participants will learn about the impact their communication skills have on other people, and how improving these skills can make it easier for them to get along in the workplace.

Course Objectives:

By the end of this course, participants will be able to:

• Explain the basic behavioral styles and how to adapt to each of them
• Capitalize on their personal style for more effective communication
• Describe the impact of body language and voice tones on communication
• Demonstrate the effective use of office communication tools such as the telephone and email
• Rephrase blunt language to achieve results without offending anyone
• List strategies for dealing with difficult behaviors
• Demonstrate how to deliver constructive feedback and how to politely disagree
• Develop an action plan to improve communication skills

Course Outline:

• Introduction and Course Overview

1. Getting to know each other
2. Agenda
3. Identify personal learning objectives

• The Importance of Communication
• Forms of Communication
• The Communication Process
• The Communication Model
• Communication Barriers
• Verbal & Non-Verbal Communication
• Vocal Communication
• Body Language
• Conversing with Confidence
• How to Impress the Boss
• Types of listening
• Giving Effective Feedback
• Valuing Diversity
• Assertive Communication
• Telephone Courtesy
• E-mails & Other Technologies
• Managing Meetings