Course details
This module at supervisory level aims to develop in learners the competencies to facilitate communication, support work teams and resolve conflicts to achieve team success.
Programme Outline
Facilitate Effective Communication
- Steps to Effective Communication
- How to Give Clear Instructions
- Communicating Across Cultures
- Channels of Communication
- Communication with Advance Tec
- The Listening Process
- Barriers to Effective Listening
- Tips to Become an Effective Coach
- Networking and Building Relationships
Supporting Work Team
- Facilitate Effective Work Teams
- Roles of Team Leaders
- Communicating Organisational Requirements
- Planning of Work Activities
- Performance Management
- Delegation
- Giving Feedback / Criticism
- Encouraging Contribution of Ideas and Skills
Resolving Conflict
- Steps to Conflict Management
- Negotiation Methods
- Negotiation Styles
- Conflict Resolution
- Mediation
Course Location
About Lighthouse Global
We_They Training and Consultancy Pte Ltd provide integrated training consultancy services and programme delivery to meet clients’ needs in the areas of customer service, communications skills, corporate cum personal development and teambuilding, etc.
Lighthouse was born out of the desire of several passionate training professionals to bring organisations to new heights through learning and development. As a result, Lighthouse was incorporated in late 2006. The company now has a pool of experienced consultants and trainers to drive organisations’ training initiatives to achieve corporate success.
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