Course details
This module at operations level aims to develop in learners the competencies to participate in workplace communications, work in a team and demonstrating workplace negotiation skills to address a conflict.
Programme Outline
Understand organisational, departmental and team goals
- Vision, Mission, Goals, Values
- Alignment of Goals
Participate in Workplace Communication
- The Communication Process
- The Listening Process
- Questioning Skills
- Improving Communication
- External and Internal Barriers
- Working Together
- Take action based on information
- Communicate for Better Results
Work in a Team
- Building an Effective Team
- Team Roles
- Factors for Team Success
- Team Decision-Making
- Team Communication
- Feedback
- Maintaining Team Performance
Workplace Negotiation Skills
- What is a Conflict?
- Conflict Management Styles
- Steps to Conflict Management
- Negotiation Styles
- Steps in Negotiation
Course Location
About Lighthouse Global
We_They Training and Consultancy Pte Ltd provide integrated training consultancy services and programme delivery to meet clients’ needs in the areas of customer service, communications skills, corporate cum personal development and teambuilding, etc.
Lighthouse was born out of the desire of several passionate training professionals to bring organisations to new heights through learning and development. As a result, Lighthouse was incorporated in late 2006. The company now has a pool of experienced consultants and trainers to drive organisations’ training initiatives to achieve corporate success.
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