Communicating For Performance

Course details

This programme is designed for managers who need to develop their one-to-one and one-to-many communication skills in the workplace.

On completing this three-day course you will be an effective communicator who can absorb other people’s views and clearly communicate your own. You will be able to be assertive when necessary and have the confidence and competence to communicate for greater performance. We’ll give you the tools you need to answer tough questions on the spot and the ability to take ownership and responsibility to ultimately communicate better.

Day 1:

Exploring and understanding your listening skills

Giving and receiving effective feedback

Seeking and providing clarity in your communications

Understanding and challenging assumptions successfully

Day 2:

Developing your influencing skills

Understanding the science of body language and how to read/apply

Understanding micro expressions and facial gestures

Thinking on your feet

Day 3:

Developing your assertion skills

Dealing with difficult situations

Dealing with difficult people

Dealing with difficult behaviours

Learning Objectives

On completing this three-day course you will be an effective communicator who can absorb other peopleÂ’s views and clearly communicate your own. You will be able to be assertive when necessary and have the confidence and competence to communicate for greater performance. WeÂ’ll give you the tools you need to answer tough questions on the spot and the ability to take ownership and responsibility to ultimately communicate better.