Communicating Effectively by Telephone

Course details

The significance of business communication cannot be deprived of and the firms in modern business world are quite concerning about the communication processes. Without learning basic communication skills someone cannot develop its skills of communication such as reading, writing, listening, and speaking skills that are the most fundamental part of a communication process.
Digitization in the modern business world and integration of digital communication has reduced the importance of telephone communication but still it is playing a significant role in direct communication with customers. Research by DR. Albert has evaluated that in a communication process the body language accounts for 55% while voice tone and spoken words account for 45% of the whole communication process. In this context modern ways of communication are far behind the effectiveness of telephone communication.
This unit explores the significance of effective communication by telephone and also explains the different methods and techniques to make it more effective. The content covers several key topics named as communication skills, importance of empathy and how to ask questions. This informative unit looks at the different telephone techniques and tips and tricks about communication skills.
Discover how to handle everyday requests successfully and how to be more professional on telephone.

Objectives:

After the completion of this course learners will be able to:

• Discuss how to communicate effectively on phone.
• Program Content:
• Lesson(s):
• Introduction to Communicating Effectively by Telephone
• Topics:
• Communication Skills
• The Importance of Empathy
• Defining Communication
• Asking Questions
• Telephone Techniques
• Handling Everyday Requests
• Tips and Tricks about communication skills

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials
• The benefit of applying for NUS extra Discount Card.

Updated on 25 October, 2017