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Course details
OverviewWe interact with others on daily basis and our communications can influence different aspects of our lives. Knowing how to communicate well can have a significant impact on an individual's success and so it pays to develop your skills and improve your performance. This course focusses on three key areas where effective communication can make the difference between failure and success; negotiating influencing and persuading. During the course delegates will have plenty of opportunity to practice various models and techniques which will help them effectively plan and structure their communication for a wide range of different situations including managing conflict negotiating with suppliers giving corporate presentations and influencing others to help them achieve their objectives. Immediate feedback will identify delegates' strengths and build their skills and confidence so they can achieve great results every time.
Objective
By the end of this interactive training programme, you will be able to:
- Define the Negotiation Environment.
- Access a range of negotiation styles and practices.
- Differentiate win/win from win/lose.
- Defining the wise agreement.
- Use motivation and commitment to your advantage
- Prepare your message with an eye to psychologyappeal to emotions to get maximum results
- Put your ideas together and organise your content.
- Design your presentation and make it appear professional and artistic
- Deliver and try to match the greatest speeches ever given in history!
- Understand how to structure your communication
- Develop different communication styles
Who Should Attend
All those who want to improve their influencing and persuasion skills.
Course Outlines
Module 1 - Communication Skills
- Analysing communication methods.
- Effectively structuring your communication.
- Obtaining the benefits of active listening.
- Overcoming barriers to communications.
- Understanding the role of paradigm and perception.
- Comprehending different communication styles
- Why do you need to negotiate?
- What types of negotiations exist?
- What are the characteristics of a confident negotiator?
- How to handle conflicts in negotiations.
- What steps do you need to go through when negotiating?
- What is the difference between negotiation and persuasion?
- Defining the Negotiation Environment.
- The range of negotiation styles and practices.
- Differentiating win/win from win/lose.
- Defining the wise agreement.
- Knowing when to Agree Bargain Control or Delay (ABCD).
- Creating and adjusting plans based on SWOT analysis.
- Identifying Emotional Intelligence (EQ).
- Multiple Intelligence and communication filters.
- Arriving at wise agreements.
- Learn to approach the design of a presentation and learn which areas you need to focus on most.
- What techniques you can use to engage the audience such as laughter story-telling etc.
- What to do to make your presentation viral so that your audience will spread your message through word of mouth.
- From a blank sheet all the way to a detailed and comprehensive presentation.
- Learn how to make an engaging story that your audience will remember.
- Communicating for impact.
- Body language and how it can help you come across as a 'great' presenter.
- Handling questions.
- What not to do during presentations which may undermine you or your message.
- How to establish rapport.
- How to use a simple 3-step technique to make people feel more comfortable in accepting your ideas.
- How to inspire others.
- How to use the 10-step persuasion technique to systematically prepare for an event where you expect to persuade others.
- What verbal techniques you should be aware of to improve your chances of success?
- The Ten Commandments of Positive Relationships
- What is a Skilled Communicator?
- Communication Barriers
- The Johari Window?
- Frame of Reference
- Five Approaches to Relationships.
- Wrap-Up
Job roles this course is suitable for:
Professionals , communication , Public Relations & Communications CoordinatorAbout London Training For Excellence
Empowering Professionals for Over a Decade
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.
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