Communicate & Relate Effectively at the Workplace

Course details

The ability to communicate effectively is critical to an organisation’s performance. It builds understanding, strong work relationships, performing staff and happy customers.

This course will help you become a better communicator, who is able to connect well with the different stakeholders to enhance workplace success.

Target Audience:

This course is suitable for operational / frontline inpiduals who need to learn how to communicate better at the workplace.

Course Objectives:

At the end of the course, you will be able to

• Look for the right information to help you do your work more effectively
• Apply principles of effective communication in your interactions
• Use appropriate communication techniques in perse situations
• Handle & resolve conflict among different people 

Course Outline:

The Power of Information

• Get & understand relevant information
• Use the appropriate mode of communication

Principles that Will Empower Workplace Communication

• Does your communication flow? (Communication Model)
• Know & engage your audience
• Power of expression - Say it right!

Communication Techniques that Work

• Active or emphatic listening (Active Listening Formula)
• How to read & improve your body language
• Learn the art of expression
• Give feedback in an effective manner

Turning Conflicts into Opportunities

• Causes of conflicts
• 5 ways to resolve conflicts (Conflict Resolution Model)
• Work out a ‘win-win’ agreement (Role-play)

Methodology: Mini lectures, plenary discussions, small group discussions, role plays, exercises, presentations & case studies etc.

Teacher & Student Ratio: 1:25 (maximum capacity)