College SA Expert Certificate: Massage Techniques

Course details

Entrance Criteria

• Grade 10
• Learners must be at least 16 years of age
• The ability to read and write in English

Course Structure

Introduction to Business English

• Introduction to communication
• Non-verbal communication
• Business writing
• Speaking, listening and reading skills
• Meetings
• Presentations
• Work readiness

Anatomy and Physiology

• About Anatomy and Physiology
• Cells and tissues
• Skin, hair and nails
• The skeletal system
• Muscles and the muscular system
• The lymphatic system
• The nervous system

Professional Salon Skills

• Personal presentation
• Effective communication
• Verbal communication
• Non-verbal communication
• Observation skills
• Communicating and working together
• Written communication Salon services
• Dealing with customer complaints
• The Receptionist - communicating telephonically
• Assessment techniques and questioning the client
• Questioning techniques
• Face mapping
• Contra-indications
• Contra-actions
• Hygiene and avoiding cross-contamination
• Personal hygiene
• Salon hygiene
• Client hygiene

Business and office administration

• Office equipment and ergonomics
• Filing systems and record management
• Reception duties
• Dealing with customer queries
• Travel and events management
• How to manage yourself in the workplace
• Banking, cash control and the business information manual

Introduction to massage

• Introduction
• Understanding massage
• Getting ready for massage
• Body therapy and aftercare

Hand and foot massage

• Preparing for massage
• Hand massages
• Foot massages
• Massages for all ages
• Caring for hands and feet

Indian head massage

• An ancient art in a modern world
• Healthy body, healthy mind
• Indian head massage techniques

Excellence in Service:  Basic

• Customer service fundamentals
• Customer service skills
• Customer management
• Customer communication

Networking for success

• Understanding successful networks
• Building networking relationships
• Refining your professional presence
• Bell ringing telephone techniques
• Networking via e-mail and the internet
• Networking power of self-promotion
• Special networking challenges

Entrepreneurship

• Entrepreneurship and small business management in perspective
• Key success factors of entrepreneurs
• Basic business concepts
• The business environment
• Identification of feasible small business ideas
• The development and evaluation of business ideas
• Determining the feasibility of the business idea
• The viability of a business idea
• Perform a viability study for a proposed business idea
• The business plan
• Setting up a business
• Factors to consider when choosing the location of a business

Financial Management:  Basic

• Basics of accounting
• The accounting cycle
• The income statement
• The balance sheet
• Other financial statements
• Budgeting

Full Body Massage Techniques

• Basic Skills and Techniques
• Back, neck and shoulder massages
• Leg and Arm massages
• Abdominal and rib massages
• Self-massage techniques
• Oils and massage

Excellence in service:  Advanced

• Service standards
• Service teams
• Customer loyalty