Course details
Coaching highlights what people can readily achieve, given the right support. Coaching skills for supervisors and line managers is an important part of the Company's performance management processes. A key task for Supervisors and Managers is to develop his/her people and this requires developing their knowledge, skills and talents. This training course will equip participants in their role as on-the-job coaches and how it fits in to the achievement of corporate, departmental and individual objectives.
If you don't develop your people, bad things happen. Even if you're a great leader, you can't be in the restaurant all the time. What really matters in a store is not what happens when you're there, but what happens when you're not there. So you have to develop your people and build them into a team that enjoys working there" -Jane Lanza, Taco Bell Area Coach
After this training, the participant will be able to:
- Define coaching as a leadership skill.
- Demonstrate why developing an employee is important.
- Describe the skills of coaching and how to implement them.
- Match coaching techniques with employee performance to correct problem situations and develop employees.
- Apply the coaching techniques appropriate in your work environments.
COURSE CONTENT:
- What is Coaching?
- Relevance of Coaching to Effective Leadership and Supervision
- The Supervisor/Manager's Role as a Coach
- Characteristics of a Good Coach
- Coaching at work - a definition
- Benefits of Coaching
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- How Adults Learn
- Job Coaching Principles
- The Seven-Step Coaching Process
- Communication, Listening & Feedback for Coaches
- The Eight Essential Skills Of Coaching
- How to bring out the best in others
- Interpersonal Skills for Coaches
- Motivation, Influencing & Behavioural Skills for Coaches
Course Location
About Training & Selection Services Ltd
TSS Training is an established training and development company with offices in Dublin and Cork. they specialise in the development of Managers, Salespeople and Customer Service staff by offering a wide range of business skills development programmes throughout Ireland and the UK.
All of their training programmes can be personalised by their training team and presented exclusively to ytheir staff at ytheir convenience on or off ytheir business premises. The main benefit of in-house training is that any business ctheirse they offer can be modified to satisfy ytheir team’s specific training requirements and company needs.
The objective of all their training programmes is to give the delegate new skills to transfer back to the workplace, thus improving productivity and performance.
WHY TRAIN?
By teaching “Best Practice” skills they can help improve productivity and performance.
Interactive training is an excellent way of motivating and re-energising ytheir staff.
By improving inpidual skill levels you give people new confidence in their own ability and a feeling of ownership of their role in any organisation.
Training enctheirages team building and mutual employee understanding of each-others role in different departments within any organisation.
Helps to boost staff morale and gives employees a feeling of value within their organisation.
Provides a correct foundation for new starters and prevents bad habits forming.
Proven to reduce staff turn-over and help plan long-term career progression.
WHY TRAIN WITH TSS?
Experienced - TSS Training is in business 14 years with over 1,000 clients in Ireland & The UK.
Experienced - they deal with a wide range of clients in many different sectors.
Service - they can supply management and selling styles profiles on ctheirse completion.
Service - Conduct an introduction meeting and a debrief meeting for each programme
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