Course details
This course focuses on the knowledge and skills to coach team for service performance. It involves developing a coaching plan to close gaps, understanding the techniques for coaching and barriers to learning, and, techniques to monitor and provide feedback on service performance.
Target Audience:
This course is for supervisors and team leaders from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well.
What You Will Learn:
- Recognise the role of a coach in coaching for service performance
- Prepare coaching plan for inpiduals to address service performance issues
- Demonstrate the use of coaching techniques to address service performance issues
- Monitor progress of inpidual for improvements in service performance
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements: Employability Skills WSQ – Workplace Literacy Level 4 / O-Level English AND
- 1 year of working experience in a supervisory role (preferably in the service sector) OR
- 3 years of working experience in the service sector (non-supervisory)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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