This Instructor Led offer (ILT) is designed for individuals responsible for the implementation of Avaya Aura® Communication Manager and Avaya® Communication Manager Messaging-Embedded and for those attempting to earn the ACIS - Avaya Aura® Communication Manager and CM Messaging-Embedded (ACIS 6102) credential.

This offer consists of a combination of instructor presentations followed by hands-on exercises performed by students. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises.


  • Upon completing this course, the learner will be able to meet these overall objectives:
  • Differentiate the Communication Manager
  • template role in large solution configurations.
  • Install and configure System Platform on the supported servers.
  • Configure the G430, G450, and G650 gateways and media modules.
  • Provision IP telephones by installing current firmware and configuration settings.
  • Configure the Avaya Aura® CM Messaging application.
  • Test and validate the implementation of Avaya Aura® CM and CMM.
  • Diagnose and resolve installation problems for Avaya Aura® CM and CMM

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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