Client Relationship Management

Course details

Client Relationship Management Course:

Effective client relations are crucial for building trust and achieving common goals. This Client Relationship Management (CRM) course aims to enhance your CRM effectiveness by developing essential operational management skills, establishing a shared language for best practices, and equipping you with critical skills to manage client relations effectively.

Key Objectives:

• Develop long-term sustainable behavior change for more productive stakeholder management.
• Establish a common language for CRM best practices.
• Practice critical skills for managing client relations.
• Create a personal action plan and toolkit for continuous CRM improvement.

This interactive program focuses on 10 key success factors essential for team members collaborating with clients, vendors, and colleagues within your organization. Participants will engage in CRM learning solutions designed to maximize interaction, challenge perspectives, and foster skill development in a safe yet intensive environment.

Program Highlights:

• Personalized behavioral profile for self-assessment.
• Four days of highly interactive workshop activities and experiential learning.
• Ongoing peer and professional coaching activities for four months post-training.

Benefits of Attending:

• Enhance your understanding of effective Client Relationship Management techniques.
• Improve communication and collaboration skills with clients and stakeholders.
• Learn to anticipate client needs and manage conflicts effectively.
• Develop a toolkit for continuous improvement in CRM activities.
• Gain insights into recognizing and adapting to various cultural styles.

What You Will Learn:

After assessing your personal behavioral style, you will learn how to:

1. Develop and maintain strong long-distance client relations.
2. Identify stakeholders’ needs, roles, and strategies.
3. Adapt to client needs without compromising your stance.
4. Recognize and integrate into the client's cultural style.
5. Choose optimal communication channels to support client work.
6. Understand and navigate differences in corporate cultures.
7. Foster collaboration within your team.
8. Anticipate and address client needs proactively.
9. Analyze and communicate risks effectively.
10. Manage conflict and escalate internal issues judiciously.
11. Master 14 key skills that support CRM best practices.