Course details
This programme will clarify the role and responsibilities for Clerical Officers within a civil service context, identify the competencies required for the role, provide opportunity to further develop these competencies and explore the career and personal development pathways available within the civil service.
The programme will cover the following areas:
- Role of the Clerical Officer
- Communication and Assertiveness
- Providing Excellent Customer Service
- Time Management
- Team Working
- Managing Under Pressure
- Career Planning
Course Location
About Institute of Public Administration - IPA
The Institute of Public Administration is Ireland’s only public service development agency focused exclusively on public sector development. It delivers its service through:
- education and training, building people’s capability to meet challenges
- direct consultancy, solving problems and helping plan and shape the future
- research and publishing - understanding what needs to be done and making these findings readily available.
they tailor their services to the particular needs of the public service. their blend of skill and experience means that they can develop and offer a service which meets public service needs precisely and effectively. Whilst their services are delivered mainly to clients in the Irish Public Service, they have a strong reputation and demand for their services internationally also.
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