While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment. To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.
- Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
- Understand the different elements of effective communication, particularly effective verbal and non-verbal communication.
- Learn facilitative communication skills such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there’s conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
About Calibre Business Academy
We_They (CBA) for professional training is the sole accredited partner of
Cairo university's Research and Commercial studies centre (RCSC) in the Middle East and North Africa Region. CBA is offering a wide variety of services accredited by the Chicago Institute of Business (CIB), and Buffalo University in New York City. CBA is committed to provide a global state of the art consultation services, training services, and cultural development, thereby helping in building capacities, enhancing skills, and making a positive contribution in the development of youth.
We, at CBA, take pride in our accomplishments and we envision building upon our trainings, vocational degrees, consultancy services, and our excellence in training and services. We believe that the rich learning experiences our programs offer can effect powerful and positive transformation in individuals, in their communities, and in their institutions. We work with our partners to design and implement programs that will serve people.
Caliber Cultural Center (CCC) provides an environment, that celebrates Egyptian and International cultures, and implements quality educational and entertaining programs for the community. The Academy seeks to achieve these objectives as follows:
- To provide a venue, and organize a variety of educational, cultural and recreational programs to the public.
- To learn and appreciate different facets of Egyptian heritage, history and cultural context, as well as international cultures.
- To promote the creation, and appreciation of arts.
- To actively serve the community by establishing, maintaining and operating a unique facility and providing services that contribute to the vitality of the community.
- Create an environment that supports a wide range of participants’ interests and provides a wide range of opportunities for development and personal growth.