Cisco Voice Solutions for Small and Medium-Sized Enterprises

Course details

Medium-sized business demands the reliability and high performance of large organizations, and the cost effectiveness of small businesses, to help them deal with competition efficiently. Cisco provides the necessary hardware and software to enable small- to medium-sized enterprises to build and maintain efficient voice and digital networks and empower the smooth running of your business. You will start by exploring the hardware options provided by Cisco to build your SME Voice Network. You will learn to set up Cisco command-line interface connections, and work with the hardware feature sets that fulfill your organization's various needs. From there, you will explore the different software you'll need for your network. You will learn to work with the Cisco Unified Communication Manager Express, Cisco Unity, and Cisco Configuration Professional Express, as well as the different file sets you will encounter on a daily basis. After that, you will learn to design your SME topology, and configure various devices for your network. You will set up your own dial plans, and also set up accounts with the help of the Cisco GUI Admin. Finally, you will learn to use Cisco Unity Connection to manage voice calls and messages over your organization's network. By the end of this tutorial, you will have mastered building, securing, and maintaining your own voice network for small- to medium-sized enterprises.

About the author

Joseph Sullivan is a Professor at Joliet Junior College.

Joe is a certified Cisco Netacad instructor and has received numerous Instructor Excellence Expert awards from Cisco; this is awarded to top instructors globally. He brings his field experience into the classroom and is an engineer with Motorola.

In his role as a System Architect Senior Engineer for Motorola, Joe designed authentication systems for KDDI in Japan, E911 Public Safety Access Point Number portability, and enhanced Push-to-Talk services. He is also the principal innovator of two applied patents in the method and apparatus for packet discard selection and the management of paging resources associated with a push-to-talk communications.

Joe is currently studying Cloud Infrastructure and continuing his work with collaboration-secure video and voice communication systems.