Course details
Students learn the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments.
Course Outline
1 - Introduction to Troubleshooting Cisco Unified Communications Solutions
- Identifying Cisco Unified Communications Deployments
- Using Troubleshooting Methodology
- Using Troubleshooting and Monitoring Tools
2 - Cisco Unified Communications Manager Troubleshooting
- Troubleshooting Common Gateway and Endpoint Registration Issues
- Troubleshooting Cisco Unified Communications Manager Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
- Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
- Lab 2-2: Troubleshooting LDAP Integration Issues
3 - Troubleshooting Call Setup Issues
- Examining Call Setup Issues and Causes
- Troubleshooting On-Premises Single-Site Calling Issues
- Troubleshooting On-Net Multisite Calling Issues
- Troubleshooting Off-Net Calling Issues
- Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
- Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
- Lab 3-3: Troubleshooting Off-Net Calling Issues
4 - SAF and CCD Issues
- Troubleshooting SAF
- Troubleshooting CCD
- Lab 3-4: Troubleshooting Globalized Call Routing Issues
- Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
5 - Troubleshooting Cisco Unified Communications Manager Features and Application Issues
- Troubleshooting Device Mobility Issues
- Troubleshooting Cisco Extension Mobility Issues
- Troubleshooting Cisco Unified Mobility Issues
- Troubleshooting Cisco Unified Communications Manager Native Presence Issues
- Lab 5-1: Troubleshooting Device Mobility Issues
- Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
- Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
- Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
6 - Voice Quality and Media Resources Issues
- Troubleshooting MOH Issues
- Troubleshooting MTP Issues
- Troubleshooting Issues with Conferences
- Troubleshooting Transcoder Issues
- Troubleshooting Issues with RSVP Agents
- Troubleshooting Voice Quality Issues
- Lab 6-1: Troubleshooting MOH Issues
- Lab 6-2: Troubleshooting Transcoder Issues
- Lab 6-3: Troubleshooting Issues with RSVP Agents
Related Certifications:
- Cisco Certified Network Professional (CCNP): Voice
Related Exams:
- Troubleshooting Cisco Unified Communications (TVOICE)
Course Location
About New Horizons Ireland
With a very convenient location next to Jervis street in Dublin 1, we offer a wide range of IT and business skills courses and we can also send our instructors to your location.
We are 100% Irish owned, but we are also part of the largest independent IT Training Provider, New Horizons Computer Learning Centres who deliver more courses than any other IT training company.
Because we're local, we understand the needs of business and individuals in our community. Whether you choose to take classes in person or online, you're always welcome to call or stop by.
See all New Horizons Ireland coursesCisco Related Questions
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