Overview:

This course is designed to provide students with the ability to troubleshoot issues ranging from configuration errors to complex infrastructure issues. This course gives students a detailed understanding of what is happening at a low level and the skills to be able to identify the likely causes of errors and resolve them. The course also recognizes that in many installations the engineer does not have access to all parts of the telepresence network and thus will show students how to build up evidence of problems in order to demonstrate it to other departments and to the Cisco® Technical Assistance Center (TAC).

Content:

  • Review of Cisco TelePresence Principles and Network Build
  • Basic Fault Finding
  • Tools
  • Protocols
  • Fault Finding Process
  • Cisco TelePresence Management Suite
  • IP Network Infrastructure
  • Clustering
  • TAC

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